Passcode protection

Passcode protection is an optional security feature for Bridge widgets on Squarespace sites. When enabled, clients must enter a passcode before they can start a conversation through the widget. This adds an extra layer of privacy for your communications.

Setting Up Passcode Protection

To enable passcode protection:

1. Log in to your Bridge dashboard
2. Navigate to the Squarespace website's detail page
3. Go to the widget settings
4. Find the "Passcode Protection" section
5. Enter a passcode (you can set this when adding a website or update it later)
6. Save your settings

How It Works

When passcode protection is enabled:

• Clients visiting your Squarespace site will see the Bridge widget as usual
• When they click to start a conversation, they'll be prompted to enter the passcode
• Only clients with the correct passcode can access the chat
• Once authenticated, they can chat normally

When to Use Passcode Protection

Passcode protection is useful when:

• You want to limit who can contact you through the widget
• You're working on private or confidential projects
• You want to ensure only authorized clients can start conversations
• You need an extra layer of privacy for sensitive communications

Sharing the Passcode

You can share the passcode with clients through:

• Email or other communication channels
• Project documentation or contracts
• Direct messages or phone calls
• Any secure method you prefer

Changing the Passcode

You can update your passcode at any time:

• Go to the Squarespace website's settings in your dashboard
• Update the passcode in the widget settings
• Changes take effect immediately

Removing Passcode Protection

If you no longer want passcode protection, you can remove it:

• Go to the Squarespace website's settings in your dashboard
• Navigate to the "Passcode Protection" section
• Clear the passcode field or disable the feature
• Save your settings

Note: Passcode protection is optional. No passcode is set unless you enter one when connecting your site or later in widget settings. You can add, change, or remove it at any time in your widget settings.