Delete your account

Before Deleting Your Account

Before you delete your account, consider the following:

• Account deletion is permanent and cannot be undone
• All your data will be permanently deleted immediately
• You'll lose access to all conversations, messages, and files
• Any active subscriptions will be cancelled
• You won't be able to recover any information after deletion

If you're unsure, you can cancel your subscription instead. Cancelling stops the billing without deleting your account, so nothing is lost while you decide.

What Gets Deleted

When you delete your account, the following data is permanently removed:

• Your account profile and settings
• All conversations and messages
• All shared files and media
• Client profiles and information
• Website configurations and widget settings
• Billing and payment information
• All account activity history

This deletion is immediate and irreversible. Make sure you've exported or saved any information you need before proceeding.

How to Delete Your Account

To permanently delete your Bridge account:

1. Log in to your Bridge dashboard
2. Go to Settings → Account
3. Scroll to the "Delete Account" section
4. Click "Delete Account" or "Permanently Delete Account"
5. Read the warning message carefully
6. Enter your password to confirm
7. Type "DELETE" in the confirmation field
8. Click "Confirm Deletion"

Once confirmed, your account and all associated data will be deleted immediately.

Active Subscriptions

If you have an active subscription:

• Your subscription will be cancelled immediately
• You won't be charged for future billing cycles
• No refunds will be issued for the current billing period
• You'll lose access to Bridge features immediately upon deletion

If you want to keep your data but stop paying, consider cancelling your subscription instead of deleting your account.

After Cancelling

If you cancel your subscription instead of deleting your account:

• Your subscription stays active until the end of the period you have paid for
• Your account itself is not deleted, so you can subscribe again later
• You won't be charged again unless you do

Export anything you want to keep while you still have access, using the steps below.

Exporting Your Chats

Before deleting your account, export the conversations you want to keep:

1. Log in to your Bridge dashboard
2. Open the Squarespace website whose chat you want to keep
3. Click "Export chat transcript"
4. Save the file that downloads

The export is a ZIP file containing the conversation as a web page you can open in any browser, along with the files and voice messages shared in it. Each website is exported separately, so repeat this for every Squarespace site you want to keep a copy of.

Important: Account deletion is permanent. If you're unsure, contact support before proceeding. We're here to help with any questions or concerns.